Frequently Asked
Questions
- I'm interested in ordering some of the
products that I've seen on your website. How do I go about doing that?
First, please have the item numbers from
the catalogue pages written down. Next, there are many ways to ordering these
products. You can e-mail us, call our customer service desk, or if you're in
the neighbourhood, drop by! The fastest method would be to call us during
regular office hours. This way you will able to get the price and availability
of the items you want right away. If everything is in stock, we can ship it
out to you asap!
- I am definitely interested in a couple items,
but your prices are not listed. How do I find that out?
Unfortunately we are unable to post our
price list on the internet. However if you e-mail or fax us your list of
items, we would be more than happy to help you. Please do not call our
customer service desk for price requests. They will ask you to fax or e-mail
the items you are inquiring about.
- If there are only a couple items that I am
interested in, can I still get them?
Our company policy dictates that each
order must meet the minimum of $200.00, as well as certain items have their
own minimums.
- How much will shipping cost me?
It all depends on how much you have
purchased and where you are located. Smaller boxed items are shipped via
FedEx, which tend to be cheaper and more cost efficient. Skids can
cost much more depending on how far away you are located, or if you are
outside of the transportation company's boundaries. Estimations can be made after your order has been packed.
If you are in and around our office area, our suggestion would be for you to
come and pick up your order. However if you wish to do so, please let us know ahead of time so that you won't have to wait for your order to be picked and packed.
- I'm coming down to Mississauga in a couple
days and I want to stop by your warehouse. Do I need to make an appointment and how do I
get there?
Our office hours are from
Mondays-Fridays 9:30AM-4:30PM; no appointments necessary. If you are coming between 4:30-6:00, please call us ahead of time to let us know. We can help to arrange for someone to be in the office. If you are picking
up your order, we ask that you call us 24-48 hours ahead of time so that we
can have your order ready for you. Please note that we are not open on
Saturdays.
As for directions, if you are coming from Toronto (QEW or 427):
You'll have to get onto Highway 427N and continue until it merges with the
401.
Take the 401 and then exit at Dixie Road.
Go south (left) onto Dixie Road and continue until you reach Aerowood Dr.
where you will take a right.
Continue until you reach Kamato Rd. where you will take a left.
Continue down Kamato until you reach the traffic lights at Tomken Road.
We're in that stretch of warehouses across the street and to the right of you.
If you are coming from Hamilton (403):
Continue to follow the 403/QEW Toronto until you reach Mississauga.
Exit with the 403 (The exit is right by the Ford Plant in Oakville) and exit
at Cawthra/Eastgate Parkway.
Follow Eastgate Parkway until you reach Tomken Road. (The second light after
exiting the highway.)
Turn left onto Tomken Road and follow it until you see the intersection of
Kamato Road and Tomken Road.
We're on the left side after that intersection.
For more directions, please refer to
MapQuest
- I have another question that has not been
answered. Who can I talk to?
You are more than welcome to e-mail
your questions to: info@kommeintl.com
or weiling@kommeintl.com
Someone
will get back to you as soon as possible.
If it is urgent, please call our
customer service desk at (905) 282-0708.
We look forward to doing business with you!