Ordering Information
Canadian Customers-
Ordering Minimum
Please note that there is a minimum
ordering amount of $200.00.
Smaller items will have individual minimums which our warehouse staff enforces.
If you have any questions as to which items have certain requirements, please
contact us.
Required Information
All orders require the basic mailing and
billing information as well as your individual contact information.
Ontario customers are required to provide your Provincial Sales Tax (PST) ID#.
Without this number, we are unable to process your order.
Payment
To process your order, we require a Visa
or MasterCard number which will be charged the day your order is shipped out.
For walk-in customers, we accept both Visa and MasterCard as well as debit cards
and cash.
Please note that we will no longer provide term payments. All payments must be
made at time of shipment.
Shipping
All orders are shipped F.O.B. Mississauga, Ontario by Federal
Express Canada.
Orders containing large items (such as furniture) must be shipped by skid.
Depending on where you are located, will depend on which transportation company
we will use. However if you have your own transportation, please let us know at
time of ordering.
Returns
Returning of goods will only be accepted if they are damaged or defective, and reported within
five (5) business days of the delivery. Any reports made after this period will
not be accepted. As part of our quality control
assessment, we will require photo proof of damaged items. These photos are to be sent to: komme@rogers.com
Please note that items shipped back to us
(without prior agreement) will not
be credited to your account. Please contact us for our returns procedure.
American Customers-
Ordering Minimum
Please note that there is a minimum
ordering amount of $200.00.
Smaller items will have individual minimums which our warehouse staff enforces.
If you have any questions as to which items have certain requirements, please
contact us.
Required Information
All orders require the basic mailing and
billing information as well as your individual contact information.
We will also require your Federal Tax ID #. This number is collected due to
transportation documentation requirements.
Payment
To process your order, we require a Visa
or MasterCard number which will be charged the day your order is shipped out.
Please note that we will not accept AMEX as our head office is in Canada. Also,
we will not be allowing for term payments. All payments must be made at time of
shipment.
Shipping
All orders are shipped by Federal
Express.
If you have placed an order requiring skid shipment (furniture, pottery, etc.),
please provide us with your transportation company's contact information.
Returns
Returning of goods will only be accepted if they are damaged or defective, and reported within
five (5) business days of the delivery. Any reports made after this period will
not be accepted. As part of our quality control
assessment, we will require photo proof of damaged items. These photos are to be sent to: komme@rogers.com
Please note that items shipped back to us
(without prior agreement) will not
be credited to your account. Please contact us for our returns procedure.
If you have any further questions or concerns, please contact us.